Job Description

We have an urgent opening for Helpdesk Executive with a reputed company at Borivali.

Position - Helpdesk Executive

Location - Borivali

Salary - 12000 - 15000 Net

Shift - Rotational Shift

Must have basic excel knowledge

Only male candidates can apply

Freshers are also welcomed.

Roles and Responsibility:

- Respond quickly and efficiently to incoming telephone and email in line with client service levels

- Accurately record details of the caller, request and severity work

- Provide high levels of customer and supplier satisfaction, applying logic and common sense to requests for assistance.

- Proven data entry ability, good keyboard skills and the ability to work with shared files and folders.

- Working knowledge of Microsoft Word and Excel.

- Attention to detail when obtaining and inputting information.

- A clear and professional telephone manner.

- Proven experience within a customer service role where excellence’ is paramount.

- Ready to travel (within Country when required) and work in shifts as per the operational timings.

- Demonstrable evidence of developing effective working relationships with key customers / contacts.

- Experience of providing helpdesk or call center service highly desirable

- Experience of working with customer service targets, KPI’s (Key performance indicators), SLA’s (service level agreements)

- Self-starter driven to succeed with a will to personally develop.

Working Hours: You will be required to work 6 days per week, 9 hours per day, on a rotational basis including night shifts.

Please share resume to meena.nainar@sodexo.com

Meena HR

Skills Required: BPO,Back Office,Data Entry,Voice Process, customer Service,Call Centre,Outbound Calling,IT Helpdesk,Microsoft Office