Job Description

• Broad understanding of IT Infrastructure systems and Data Center Operations
• Must be able to work nights and weekends as the Operations team is on duty 24x365.
• Monitor AS400 batch jobs
• Monitor TWS (Maestro) batch Jobs
• Excellent written & oral communications: Strong interpersonal and communications skills. Able to compose detailed messages for broadcast to large audiences.
• Demonstrated strong Incident Management skill (Service Now) .
• Manage High (P1 & P2) bridge calls for service degradation or CI failure incidents while recording activities.
• A working understanding of Server environments (Linux, Solaris , Wintel, Unix)
• Monitoring of multiple event management tools, responding to alert messages and escalating to support groups as necessary.
• Answering of inbound support phones calls. Placing outbound calls to engage support groups.
• Supports business critical applications (SAP, JDE)
• Functional understanding of Cloud Provider infrastructure (Azure, Google)
• Participate in Agile teams deploying applications to Cloud and hybrid infrastructure
• Familiarity with Network Infrastructure
• Certification or familiarity with ITIL best practices. (Incident, Event, Change and Problem Management.)

Experience, Education, Skills and Competencies:

• 3+ years of operations incident management
• 4-year degree in computer science or related field or equivalent experience
• Experience with compliance regulations/laws, and standards (e.g., HIPAA, ITIL, SOX).
• Proficient use of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• 3+ years of production support and job scheduling across multiple tools

Skills Required: Problem Management,INCIDENT MANAGEMENT,Data Center Operations,It Software,Tivoli Workload Scheduler,Job Scheduling,IT Infrastructure,Maestro,Release Manager