Job
Description
a) To develop trust, relationships with major clients to achieve / exceed budgeted invoicing as well as credit management from existing and new customers; Ensuring the client do not turn to competition.
b) To expand the institutional business in existing & new customers. Act as customers advocate & works with internal departments to ensure the customer needs are understood & satisfied. Responsible for one-point contact for the customers (for assigned Key Accounts) for complaints, collecting & analyzing data and improving the overall customer experience
c) Working for CGCEL, responsible for the management of sales & relationship with key stake holders from company (internal) & customers (external)
d) To ensure focus on secondary & tertiary sales. The job involves technical sales, strategic sales, strategic planning, business strategy & contract management, people management, enhancing brand equity & carry out promotional activities.
2. Key Performance Areas:
A. Financial Aspect:
KAM:
- Ensuring the top line & bottom line is being achieved for assigned key accounts
- Managing the collection & credit effectively
Area Sales:
- To achieve budgeted primary sales / order input from territory assigned.
- Managing the secondary sales through Channel Service Provider (CSP)
- Evaluating the performance of Merchandiser cum promoter along with concern CSP.