CONNECTWISE LLP

Technical Support L1 - Fortify

CONNECTWISE LLP
Not Disclosed
1-3 Years Full Time
IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 1
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Job Description

Designation - Technical Support L1

Experience - 0.6 Month to 3 Years

Job Location - Pune / Mumbai / Bangalore
General Summary: The ConnectWise Business Knowledge Specialist provides troubleshooting assistance related to the ConnectWise Business Suite Platform. These professionals must be great communicators and be able to translate their software knowledge into an actionable direction. When they dont have an answer, they know how to research the problem and come up with a solution.
Educational QualificationBachelor's degree required.
Job Role:

  • Be accountable and responsible for Ticket Creation, Analysis, Resolution, and Escalation for a defined set of alerts and tickets.
  • Prioritize work and maintain a high level of professionalism in a highly dynamic work environment.
  • Meet performance objects.
  • Maintain a high degree of customer service.
  • Follow escalation procedures for interfacing with other analysts and teams.
  • Utilize the internal Knowledge   Base to assist with the resolution of threats.
  • Other duties as assigned.
  • Document partner interaction, troubleshooting, and results in a clear and concise manner.
  • Engages in the application of systems analysis of hardware or software for best practices per technical documentation, and provides solutions based on the diagnosis of the problem.
  • Analyze, test, and modify partner and end-user customers’ computer systems based upon their unique design specifications and/or computing environment.
  • Interact with partners and end-users to provide support via phone, ticket system and chat and answer user inquiries regarding the system.

Pune, Bangalore/Bengaluru, Mumbai 

Skills Required: Technical support,Troubleshooting


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