Job Description

Technical Support Engineer(Virtualization, Server Admin, Cloud/ Networking)

What you’ll achieve

As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

You will:

• Resolve customer-reported issues while working closely with other multi-functional teams
• Provide feedback to Engineering for improving product quality and reliability
• Determine priority levels while negotiating and setting expectations with customers
• Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
• Drive operational excellence through quality closures and proper escalation of issues

Essential Requirements

• Should have good knowledge in Virtualization, Server Administration, Cloud concepts & Networking
• Microsoft Server OS 2003/2008/2012, SQL Server
• VMware - VMWare View (VCA/VCP is a plus), Virtual Machine Management, VM Storage, VM Networking
• Citrix - Citrix XenApp & XenDesktop (CCEA is a plus)
• Bachelor’s degree with 2+ years of experience and a strong written/verbal communication & interpersonal skills
• Should be flexible to work in Night Shifts.

Desirable Requirements

• Knowledge of products, customer service, policies and procedures
• Problem-solving skills and Ability to work in a high-pressure environment

Skills Required: Technical support,Artificial Intelligence,Interpersonal Skills,Configuration,SQL Server,Server Administration,Virtualization,VMware,Citrix Xenapp,XenDesktop,Server OS