Juniper Networks

Technical Support Engineer 1- Data-Center Switching

Juniper Networks
Not Disclosed
1-3 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

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- Ability to work in a highly dynamic TAC (Technical Assistance Center) environment with High focus on Customer satisfaction. Able to determine problems quickly and deliver a Remarkable Customer Experience.

- Be a customer advocate for timely resolution of the problems reported, understand the environment/network and impact on business.

- Take ownership for problem resolution, problem reproduction and escalation.

- Be a Team player, flexible to work on Weekends/Holidays as per the Business requirement.

- Be a fast learner and keep pace with newer technologies

Mandatory Skills:

- Support for Juniper s Campus Data-Center products (EX, QFX QFabric) technologies.

- Excellent verbal and written communication, presentation, and customer handling skills.

- Ability to logically troubleshoot complex and high impact problems

- Technical Support experience supporting critical network infrastructures of Enterprise/Telecom or Cloud customers

- In-depth knowledge of the following:

- Switching Technology [xSTP, VRRP, LACP, Dot1x, COS, QOS]

- IP and related protocols (ARP, ICMP, TCP, UDP, DNS, DHCP),

- IP routing protocol (BGP, OSPF, RIP),

- Understanding of Multicast related protocol [IGMP,IGMP-snooping, PIM] would be a plus.

- Scripting skills like Python, Perl, or Shell (bash, ksh, csh) would be considered as added advantage.

Requirements :

- Requires B.E. in Electronics Engineering or Computer Science with 1- 3 years of experience supporting / Designing / implementing IP networks.

- Candidates who have extensively worked on Troubleshooting, implementation and support of large IP networks.

Platform Knowledge: Juniper (routers, switches), Cisco, Nortel, Huawei, traffic generators (Ixia, Agilent)/ traffic simulators, protocol analysers, testers etc (not all are required but some of these are good to have).


Skills Required: TCP, Telecom, Networking