L1 - Technical Support - Voice
24/7 Rotational shift and 2 WO any 2 days of the week.
Any bachelor degree (completed or completing within 6months) with relevant experience
Good command over English (Spoken/Written) & Hindi (Spoken)
Basic computer hardware knowledge
The tasks of these Engineers could include one or more of the following:
Must possess the zeal to demonstrate Customer First culture in every interaction
Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.
Knowledge and skills:
Active demonstration of Self-Time and Task Management.
High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required
A+ , N+, MCSA, MCSE Technical certifications would be added advantage
Primary Competency: Service Desk
Primary Skill : Technical Troubleshooting L1
Primary Skill Percentage : 100.
Skills Required: Hardware,A+
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