Mphasis Limited

TECHNICAL SUPPORT ASSOCIATE....////

Mphasis Limited
Not Disclosed
0-2 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 11 months ago Applicants: 30
Share via

Job Description

L1 - Technical Support - Voice

Shift Timing

24/7 Rotational shift and 2 WO any 2 days of the week.

Eligibility Criteria

Any bachelor degree (completed or completing within 6months) with relevant experience

Good command over English (Spoken/Written) & Hindi (Spoken)

Basic computer hardware knowledge

Responsibilities

The tasks of these Engineers could include one or more of the following:

Must possess the zeal to demonstrate Customer First culture in every interaction

Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone

Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

Knowledge and skills:

Active demonstration of Self-Time and Task Management.

High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders

Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues

Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required

A+ , N+, MCSA, MCSE Technical certifications would be added advantage

Skills

Primary Competency: Service Desk

Primary Skill : Technical Troubleshooting L1

Primary Skill Percentage : 100.

Skills Required: Hardware,A+


JOBS BY CATEGORY