Locuz Enterprise Solutions Ltd

Technical Service Desk Executive

Locuz Enterprise Solutions Ltd
Not Disclosed
0-3 Years Full Time
Telangana, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

Looking for a fresher or experience candidate for Technical Service Desk executive position.

Roles and Responsibilities:

  • Strong communication skills
  • Basic Knowledge in Trouble shooting, Internet skills & MS Office.
  • Inbound calling process
  • Providing on-call and email support for employees across multiple locations North & South America,
  • Troubleshooting technically composite issues related to Microsoft Outlook 2010 and 2013, Applications
  • Acting as the prime point of contact in helping with Active Directory (AD), MS Outlook, VPN, Network, Digital ID, Voicemail, Optimal, Bit locker and SAP password resets adhering to clients security policies.
  • Processing Hardware and Software requests from employees following the company guidelines
  • Attending the customer complaints and assign them to the right Engineers and update the same in the helpdesk tool.
  • Maintain all the necessary customer support documentation such as Call Feedback Reports, Installation reports etc and file the same on regular basis.

Open to work for 24/7.

Attractive package + allowances.

Its WFH.

Interested candidates please send your updated CV to annapurna.t@locuz.com

Thanks & Regards,

Annapurna

HR dept

annapurna.t@locuz.com

Skills Required: Customer Service, Calling, Customer Care


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