Job Description

What we are looking for

Technical Support Engineer who can provide technical assistance to the customers by performing the following responsibilities :

• In Depth Analysis and resolution of customer tickets Simulate Customer Issues to find solutions and fixes to customer Issues /Enquiries Gaining thorough understanding of Exotel Products
• Be a champion of Exotel-specific tools and troubleshooting procedure
• Collaborate, work alongside and build mutually beneficial relationships with other teams (Customer Happiness, Customer Success, Sales, Product, Engineering).
• "Be Curious" all the time to "keep exploring" newer and better ways to resolve customer Issues.

What you will do

• Should have an engineering / BSc / equivalent degree
• Able to work independently and efficiently to meet deadlines and SLAs.
• Able to promptly answer support-related phone calls, chat emails
• Willing to work in shifts Self-motivated, detail-oriented and organized.
• Ability to analyse, research and solve highly technical and unique problems.
• Excellent communication troubleshooting skills.
• Knowledge in writing sql queries
• Knowledge in at least one scripting language like PHP, Python
• Good-to-haves Knowledge of Linux CLI tools

Role : Software Developer

Industry Type : IT-Software, Software Services

Functional Area : IT Software - Application Programming, Maintenance

Employment Type : Full Time, Permanent

Role Category : Programming & Design

Skills Required: PHP,Python,Technical support,Maintenance,Software Developer,It Software,IT Software - Application Programming,Software Services,Programming & Design