Job Description

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• Handle Tier 2 & 3 support cases towards Windows Support.
• Troubleshoot Windows Hardware and Software issues to resolution
• To manage and support all Windows client and servers including the Operating System
• VMware Virtualization administration skills.
• Knowledge of managing assets on cloud Azure along with various services.
• Responsible for day-to-day system administration, including management of internal network, Microsoft Active Directory (AD)
• Perform system tuning, performance reports and root cause analysis
• Perform network troubleshooting to determine system or network related issues
• Respond, resolve, and escalate user issues within windows environment via internal ticketing systems (Service Now)
• Perform installations and patching of windows client and Server OS.
• Basic troubleshooting and problem-solving abilities.
• Good communication, documentation, and customer service skills
• Documentation.
• Knowledge of Certificate Servers.

Technical & Behavioural Competencies

• Good communication, documentation, and customer service skills
• Scripting Knowledge (PowerShell / Batch / VBS etc.)
• VMware Virtualization administration skills
• Microsoft Certification required
• Experience on On-prem & Cloud Infrastructure services
• Good understanding of desktop hardware/ operating systems /
• Experience of working with 3rd party service providers Proactive team player
• Able to communicate across with users
• Excellent oral, written and presentation communication skills

Specific Qualifications

• MCSE Certified
• ITIL V3 Certified
• VCP VmWare Certified Professional
• Certification on Azure

Skills Required: Windows, MCSE, Microsoft