Job
Description
Roles and Responsibilities
- Basic knowledge on UNIX,WINDOWS, Solaris & SQL
- Knowledge of Oracle/SQL Server tools
- Knowledge of ITIL V3 specifically event, incident, problem management.
- Knowledge on ticketing tools i.e. Remedy etc.
- Basic network infrastructure knowledge (LAN & WAN)
- Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
- Hands on experience in file operations
- Hands on experience and knowledge on system processes
- Ability to communicate status updates to project team and management
- Ability to work independently as well as Team
- Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
- Monitoring tool Knowledge i.e. HPOV, NNM etc
- Knowledge on ticketing tools i.e. HPSM etc.
Desired Candidate Profile
- -2 years of relevant professional experience in the areas of application support, technical customer support, NOC Support, application support, problem management, relational databases, programming languages, software development.
- Bachelor degree in computer science, electronics or telecommunication
- Certification on operating systems/ databases
- Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
- Working technical experience with designing, building, installing, configuring, and supporting Unix servers and storage servers and management software
- The ability to build strategic relationships within the organization and with all levels.
- Knowledge Requirements
- Basic knowledge on UNIX,WINDOWS, Solaris and SQL
- Knowledge of Oracle/SQL Server tools
- Knowledge of ITIL V3 specifically event, incident, problem management.
- Knowledge on ticketing tools i.e. Remedy etc.
- Basic network infrastructure knowledge (LAN & WAN)
- Monitoring tool i.e. Netcool, Nagios, Team Quest, Big Brother etc.
- Hands on experience in file operations
- Hands on experience and knowledge on system processes
- Ability to communicate status updates to project team and management
- Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
- Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
- Strong troubleshooting and error analysis skills
- Knowledge on ticketing tools i.e. HPSM etc.
- Monitoring tool Knowledge i.e. HPOV, NNM etc.
Perks and Benefits