Job
Description
Roles and Responsibilities
Job Role:
- Good communications skills – Written and spoken
- To provide technical and functional support to end-users.
- To be the first point-of-contact and handle Level 1.
- Experience in Linux
- Good understanding of ITIL processes
- To provide user requests/incidents follow-up until their resolution.
- Working knowledge on the Monitoring tools such as Catchpoint, Dynatrace, AWS Cloudwatch and event aggregation tools like Bigpanda and Dashboarding tools like Grafana, Time series database like Influx DB and logging tools like Splunk and ELK
- Ready to work in shifts, provide weekend and holiday coverage.
- 1 to 3 years’ experience in a Monitoring Engineering related role.
- Willingness to learn new tools.
- Being Proactive and provide proper investigation reports and metrics.
- Strong analytical and problem solving skills
- Ability to prioritize and deliver on multiple project deadlines and milestonne
- Ability to work effectively with a diverse set of clients in an international organization
- Excellent time management skills
- Strong attention to detail and follow-through
- Experience with config management systems
Chennai, Coimbatore, Bangalore/Bengaluru