Support Technician I

Not Disclosed
1-3 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 3 months ago Applicants: 0
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Job Description

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  • As a Support Technician, your responsibilities include supporting Cerner associates /clients for all their IT issues (OS & applications installed on laptops) through Remote Support / On-Site.
  • You will also be installing and configuring computer systems, diagnosing hardware and software faults, and solve technical and application problems, either over the phone or in person.
  • In this role, you will be handling the first & second level of technical issues, combines quick resolution with proper actions to minimize the impact on critical system/application issues.

Basic Qualifications

  • At least 2 years of total combined higher education and related work experience, including:
    • High School Diploma (Secondary School) or Associates (Higher Education, Higher National Diploma)

Preferred Qualifications:

  • At least 1 year of technical support experience.
  • At least 1 year of experience in a similar sized Corporate.
  • Good Communication skills & Phone Etiquettes .
  • Microsoft Windows Professional certification preferred (MCSA/MCSE/MCITP, Comp TIA A+ etc).
  • Good knowledge of Windows & Mac OS.
  • Good knowledge of MS office.
  • Preferred neutral accent.
  • Call handling skills (proper escalation & ownership of call etc).
  • Proven track record for identifying and quickly resolving a wide variety of Windows / MAC / SCCM / Azure / Citrix / VMWare / Exchange Online/Network/Software & Hardware issues
  • Ability to install & troubleshoot windows/MAC Operating Systems, VM, Citrix and Exchange.
  • Must be willing to work in US Shift & 12 hours.

Skills Required: MS Office,Support Services