Job Description

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• As a Support Technician, your responsibilities include supporting Cerner associates /clients for all their IT issues (OS & applications installed on laptops) through Remote Support / On-Site.
• You will also be installing and configuring computer systems, diagnosing hardware and software faults, and solve technical and application problems, either over the phone or in person.
• In this role, you will be handling the first & second level of technical issues, combines quick resolution with proper actions to minimize the impact on critical system/application issues.

Basic Qualifications

• At least 2 years of total combined higher education and related work experience, including:
  • High School Diploma (Secondary School) or Associates (Higher Education, Higher National Diploma)

Preferred Qualifications:

• At least 1 year of technical support experience.
• At least 1 year of experience in a similar sized Corporate.
• Good Communication skills & Phone Etiquettes .
• Microsoft Windows Professional certification preferred (MCSA/MCSE/MCITP, Comp TIA A+ etc).
• Good knowledge of Windows & Mac OS.
• Good knowledge of MS office.
• Preferred neutral accent.
• Call handling skills (proper escalation & ownership of call etc).
• Proven track record for identifying and quickly resolving a wide variety of Windows / MAC / SCCM / Azure / Citrix / VMWare / Exchange Online/Network/Software & Hardware issues
• Ability to install & troubleshoot windows/MAC Operating Systems, VM, Citrix and Exchange.
• Must be willing to work in US Shift & 12 hours.

Skills Required: MS Office,Support Services