Microsoft Corporation

Support Engineer..

Microsoft Corporation
Not Disclosed
1-4 Years Full Time
Bangalore, Karnataka, IN

Vacancy: 1 Posted: 2 years ago Applicants: 19
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Job Description

Apply Through URL Link:  ðŸ‘‰  CLICK HERE

 

Responsibilities

  • Responsible for the customer support experience with Microsoft
  • Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)
  • Identify cases that require escalation (either technically or strategically)
  • Create and maintain incident management requests to product group/engineering group
  • Contribute to case deflection initiatives, automation and other digital self-help assets to improve customer/ engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching and mentoring
  • Drive technical collaboration & engagement outside of CSS (Product Engineering teams/Services/Support/Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Qualifications

  • English Language: fluent in reading, writing and speaking.

Required

  • Web Development or Customer Support experience in one or more of the following: Web App troubleshooting on Linux, Windows IIS, ASP.NET, or Azure Web Apps
  • Knowledge of HTML, HTTP protocol and CSS.
  • Understanding of programming concepts such as call stacks, threading, synchronization, performance-related concepts and debugging.
  • Experience with REST API calls and CRUD operations
  • Experience in Azure or other cloud computing platform
  • Experience in one or more of these areas desirable
  • Application development & debugging experience with one or more languages or frameworks: Java, JavaScript, Node, .NET Core, ASP.NET.
  • WebSocket, SignalR or WebRTC
  • Troubleshooting skills in Network, Connection, Socket and DNS
  • Familiar with packet sniffers: Fiddler or Network Monitor/Message Analyzer
  • Experience working with cloud communication APIs

Skills Required: HTML,JavaScript,Technical support,Web Development,Automation,Linux Engineer,Microsoft Office,Application Development,WINDOWS,SUPPORT ENGINEER


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