Play Games24x7 P.Ltd

Specialist - Process & Operations

Play Games24x7 P.Ltd
Not Disclosed
1-6 Years Full Time
Mumbai, Maharashtra, IN

Vacancy: Not Disclosed Posted: 3 months ago Applicants: 0
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Job Description

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  • You will ensure that our players queries and/or concerns are duly addressed while our operational activities seamlessly provide our players with the best rummy experience on our website You will be at the forefront of that effort.
  • You will be acting as the voice of Games24x7 and providing quality service our players responding to their queries by chat, email or even through a phone call, in the process helping solve the queries raised by our players.
  • You will work closely with several different teams like the product team, the technology team and the operations team to take all the necessary steps in addressing player concerns on in a timely manner.
  • You will be responsible for improvement in process/user experience and operations protocols and make our team more efficient.
  • You will be responsible to build good rapport with players by following up with them periodically to ensure that they are having a great time playing on the site.

Job Specifications

  • 1-6 years of experience
  • Must be customer-focused, and willing to do whatever it takes to resolve customer issue.
  • Strong customer interaction skills and ability to work in a variety of customer situations.
  • Ability to solve complex problems quickly, inventively and resourcefully.
  • Good working knowledge of computers and the Internet; strong ability to develop new skills.
  • Strong attention to detail.
  • Avid Internet User, with strong inclination towards technology.
  • Highly motivated and energetic team player, with excellent interpersonal skills.
  • Must be willing to work in shifts.
  • MUST have strong Oral and Written communication skills in Tamil & English (Mandatory)

Skills Required: Service Quality, CRM