Service Planner

Not Disclosed
0-2 Years Full Time
Calcutta, West Bengal, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description


  • To know and develop proficiency in handling internal company software platforms ie iCABS, ServiceTrak and any other systems that may be introduced.
  • Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
  • Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints
  • Liaise with Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
  • Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
  • Manage service documentation and ensure all customer/technician s feedback are followed up with actions
  • Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
  • Supports business transition from paper-based to system and digital-based planning, visit documents, whilst upholding documentation integrity.
  • Review service report with OE and BM and highlight areas of concern - critical backlog and weekly trend to manager.
  • Reviews and provides service compliance updates daily.
  • Assist & help Assistant Branch Manager/Branch Manager in monitoring service productivity and efficiency related KPIs
  • Maintain positive working relationship and effective communication with Sales & Service Colleagues, Supervisor, Technician, Operations staff for any service related issues. Coordinate with Sales for any available slots, time adjustment for new sales scheduling.
  • Work with branch management to correct service areas distributed across the business based on annual revenue from areas, time on site, travel time & routine requirements
  • Expected to be knowledgeable about company safety policies and safety (SRA) requirements on the job, be able to read and understand company policies
  • Any unresolved issues should be quickly elevated to the next level of management for prompt resolution
  • Any other similar duties as and when specified by the manager


  • On time service planning
  • Achieving progressive improvement in State of Service (SOS) and meet SOS targets assigned by the branch
  • Minimizing service backlog (meet our contractual obligations)


  • Be decisive
  • Attention to details and accuracy
  • Planning & organizing
  • Analytical skills
  • Customer oriented
  • Negotiation skills would be an added

Skills Required: Business Services,Assurance