Job
Description
Project Role Description :-
Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills :-
Service Desk Management,
Job Requirements :-
Key Responsibilities :-
a: L1 Service Desk Call taking profile
b: Respond to the issues reported by customer predominantly through voice and emails, chat, etc
c: Identify, investigate, and diagnose the issue
d: Provide resolution to customer based on inscope processes
e: Follows the incident life cycle as defined by process
- log the incident
- categorize and document
- resolve or assign the incident to relevant assignment group
f: Achieve client and Accenture defined targets
Technical Experience :-
a: Incident management and usage of ticketing tools
b: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills
c: One to two years of experience
d: Minimum one year of experience in Service Desk domain supporting global customers
Professional Attributes :-
a: Excellent verbal and written communication skills with email etiquette and customer service skills
b: 24x7 Support, mostly night shifts and rotation is ONLY as per project requirement
c: 9.5 hrs. shift, 5 days working per week with two weekly offs based on roster
Interested can share profiles / references to shiwani_k@trigent.com. or can call me on 8497038084