Job Description

• Project Role : Application Tech Support Practitioner
• Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
• Management Level : 12
• Work Experience : 1-2.5 years
• Work location : Bengaluru
• Job Requirements :
  • Key Responsibilities : a: L1 Service Desk Call taking profileb: Respond to the issues reported by customer predominantly through voice and emails, chat, etcc: Identify, investigate, and diagnose the issued: Provide resolution to customer based on inscope processese: Follows the incident life cycle as defined by process- log the incident- categorize and document- resolve or assign the incident to relevant assignment groupf: Achieve client and Accenture defined targets
  • Technical Experience : a: Incident management and usage of ticketing toolsb: Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skillsc: One to two years of experienced: Minimum one year of experience in Service Desk domain supporting global customers
  • Professional Attributes : a: Excellent verbal and written communication skills with email etiquette and customer service skillsb: 24x7 Support, mostly night shifts and rotation is ONLY as per project requirementc: 5 days working per week with two weekly offs based on roster
  • Educational Qualification : a: Bachelors degree
  • Additional Information : Flexibility to work on weekends and Indian holidays

Skills Required: Troubleshooting,Customer Service