CA-One India

Service Desk Engineer

CA-One India
Not Disclosed
1-5 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 0
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Job Description

Role :- Service Desk Agent

Experience - 1+ years

Location - Bangalore 

Notice period :- 15 days or Immediately joiners only

Client :- Infosys

Payroll Company :- CA-One Tech Cloud (Permanent full time opportunity)

Has to be a Graduate from a full time college. 

  • C1 certification is mandatory
  • Very good communication (written/ spoken)

Roles and Responsibilities

  • 12-18 months work experience in Service Desk/ Tech support process /
  • Cloud Computing Process
  • • Excellent communication skills C1 equivalent proficiency
  • • Basic knowledge of cloud computing and types of cloud computing
  • • Basic Knowledge of Mail server settings IMAP , POP and SMTP
  • • Basic Knowledge of Domain Server Concepts like DNS ( Domain Name
  • Server/Domain Naming System) , DKIM and DMARC
  • • Basic Knowledge of SPF (Sender Policy Framework) or SPF records /TXT
  • records, MX records, CNAME
  • • Experience in working on Active Directory
  • • Basic knowledge of Internet Protocols LDAP (Lightweight Directory
  • Access Protocol )
  • • Basic knowledge if SSON (Single Sign On)
  • • Basic knowledge of API (Application-Programming Interface)
  • • Intermediate knowledge of Prevention of Spam, Phishing and Malware
  • BCA/BTECH/MCA/BE- Computer Science
  • • Willingness to work in rotational shifts
  • • 24X7 operations
  • • Flexible with Weekly Offs

Skills Required: Service Desk


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