Job
Description
Dear candidate
Kindly go through the job description and revert back at the earliest.
Key Responsibilities:
L1 Service Desk Call Taking Profile
1 Respond to the incidents reported by customer through voice, emails and chats
Identify, investigate and diagnose the issue, resolve or assign the incident to right assignment group.
3 Provides resolution to customer based on in scope processes
4 Follows the incident life cycle as defined by process
Technical Experience:
1 Incident management and usage of ticketing tools
Knowledge on O365, MS OFFICE Suite, Active Directory, Hardware and Software related troubleshooting skills.
Professional Experience:
1 Excellent verbal and written communication skills with email etiquette
Good problem solving and analytical skills
3 Excellent customer service skills
Qualification: Bachelors degree
Experience: 0-2 years
Location: Bangalore
Shift: Rotational
CTC freshers 20k, experienced: 25k
Please share CV if interested: hemalatha_a@trigent.com
Thanks & Regards
Hemalatha A
Recruitment Analyst