Broadridge Financial Solutions

Senior Technical Associate

Broadridge Financial Solutions
Not Disclosed
0-2 Years Full Time
Karnataka, IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 2
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Job Description

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At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Key Job Functions/Responsibilities

•             Provide clients with great customer service on phone and email

•             Maintain issue status via internal issue tracking system

•             Deal with a variety of customers and situations with professional composure

•             Escalate issues appropriately to Support Team Level 3 resources and Engage Management and/or provide L3 solutions following standard Development lifecycle and protocols.

•             Be a team player and collaborate with the Support Team to manage time, priorities, and resources

•             Act as Client Owner and manage Client expectations.

•             Achieve individual and departmental targets on a consistent basis

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