Job
Description
Responsibilities
Help Desk: Level 1 Identifies, investigates and researches user questions and problems Recognize, research, isolate and resolve information systems problems Answers incoming calls/emails/chats and inputs information into the ticket tracking software Work with next level areas to resolve issues Proficient in current Windows operations systems A thorough understanding of applicable systems Basic understanding of telecommunications and network Basic understanding of desktop functionality
Educational Requirements
MBA, MCA ,Bachelor Of Engineering, BBA, BCA, BCom
Service Line
BPO Service Line
Preferred Skills:
Technology(IBPO)->Service Management->Server Monitoring Services-24*7 Service Desk
Technical Helpdesk(L1
L2
L3)
Skills Required: Communication Skills,BPO,Assisting Customers,Voice Process,Customer Support,IT Helpdesk