Infosys BPM

Senior Process Executive

Infosys BPM
Not Disclosed
Freshers Full Time
Pune, Maharashtra, IN

Vacancy: Not Disclosed Posted: 2 months ago Applicants: 1
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Job Description

Responsibilities

Help Desk: Level 1 Identifies, investigates and researches user questions and problems Recognize, research, isolate and resolve information systems problems Answers incoming calls/emails/chats and inputs information into the ticket tracking software Work with next level areas to resolve issues Proficient in current Windows operations systems A thorough understanding of applicable systems Basic understanding of telecommunications and network Basic understanding of desktop functionality

Educational Requirements

MBA, MCA ,Bachelor Of Engineering, BBA, BCA, BCom

Service Line

BPO Service Line

Preferred Skills:

Technology(IBPO)->Service Management->Server Monitoring Services-24*7 Service Desk

Technical Helpdesk(L1

L2

L3)

Skills Required: Communication Skills,BPO,Assisting Customers,Voice Process,Customer Support,IT Helpdesk


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