Help Desk: Level 1 Identifies, investigates and researches user questions and problems Recognize, research, isolate and resolve information systems problems Answers incoming calls/emails/chats and inputs information into the ticket tracking software Work with next level areas to resolve issues Proficient in current Windows operations systems A thorough understanding of applicable systems Basic understanding of telecommunications and network Basic understanding of desktop functionality
MBA, MCA ,Bachelor Of Engineering, BBA, BCA, BCom
BPO Service Line
Technology(IBPO)->Service Management->Server Monitoring Services-24*7 Service Desk
Skills Required: Communication Skills,BPO,Assisting Customers,Voice Process,Customer Support,IT Helpdesk
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