Job
Description
Join us as a Senior Data Analyst on our Digital Services Analytics team in India to do the best work of your career and make a profound social impact.
What you’ll achieve
As a Senior Data Analyst, you will be responsible for delivering analytical insights to provide actionable recommendations to influence Digital Services/Services IT product development and to optimize user experience by considering the speed, stability, and user behaviors of the website. You will work with data engineers, data scientists, architects, application product managers, software developers, UX designers, and business partners to build solutions to improve user experience and application performance.
You will:
• Drive cross-functional engagements to define problem statements, establish KPIs, collect/process data, build analytical models, evaluate models, develop self-service analytics solutions, and make/present actionable recommendations to leaders
• Develop, manage, and deliver on analytics roadmap for web applications used by Dell customers, or internal applications used by Dell customer support agents and service field agents, while always identifying new opportunities and prioritization recommendations
• Design strategic data science projects and break complex problems into smaller actionable tasks
• Establish relationship with key stakeholders and leverages teamwork or cross-functional collaboration to influence the optimization of applications used by Dell customer support agents and/or service field agents and to accelerate issue fixes & Build AI/ML prototypes
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
• Bachelor degree with 3+ years of relevant experience or master degree with 1+ years of relevant experience in data analytics, business analytics, or data science
• Strong analytics capabilities and excellent analytical problem-solving techniques with the ability to deal with large volumes of data and data cleaning
• Experience with SQL/ Hadoop Hive, Elasticsearch/ Kibana, Python/ R, data visualization tools (Power BI, Tableau, or D3.js), Microsoft Excel and PowerPoint
• Excellent written and verbal English communication skills, including the ability to convey analytic insights effectively to both IT and business leaders
• Demonstrated knowledge of project management, leadership/teamwork, and stakeholder/customer management skills & Knowledge of AI/ML algorithms and concepts, statistics, and research methods
Desirable Requirements
• Data Science, Data Analytics, Computer Science, or Engineering Degree from top schools is preferred
• Experience with web analytics tools, such as Adobe SiteCatalyst/Data Workbench or Google Analytics is a plus.