Wells Fargo International Solutions Private Ltd


Wells Fargo International Solutions Private Ltd
Not Disclosed
0-5 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 1 month ago Applicants: 1
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Job Description

In this role, you will:

  • Work on customer experience analytical projects including complaints root cause analysis, servicing reporting, channel strategies and customer sentiment analysis using structured and unstructured data
  • Analyze service call data to for contact center agent performance, enhancing NPS using customer comments
  • Perform customer performance vintage analysis, loyalty analysis as part of retention strategies and generate revenue
  • Develop business segmentation, customer profiling, benchmarking , forecasting, perform vintage analysis and create strategies around product migration, new product development, product switch
  • Support the business to understand spend and balance behavior, activity rate, attrition, revenue, rewards earn rate using insightful analytic
  • Advise line of business, companywide functions, and more experienced leadership on business strategies based on research of performance metrics, trends in population distributions, predictive scenario modeling, and other complex data to maximize profits and asset growth, and minimize operating losses within risk and other operating standards
  • Interpret and translate regulatory defined stress test scenarios into model parameters, evaluate results of stress test results, and interpretation of model output
  • Provide leadership in the identification and development of new research concepts and designs
  • Ensure adherence to compliance and legal regulations and policies on all projects managed
  • Work on thought leadership analytical ideas to drive the cards business from acquisition to retention
  • Assist managers and leaders in building quarterly and annual plans and forecast future market research needs for business partners supported
  • Mentor or manage less experienced staff, interns, and external contractors
  • Collaborate and consult with peers, colleagues, and more experienced managers to resolve issues and achieve goals
  • Lead projects, and serve as a peer mentor

Required Qualifications, International:

  • BS/BTech degree or higher in a quantitative field such as applied math, statistics, engineering, physics
  • Minimum of 4+ years hands-on experience in data analysis, reporting and modeling
  • Strong analytical, technical and statistical skills, high conceptual problem-solving, high level of comfort in dealing with unstructured, “white space” problems
  • Demonstrated experience with techniques, programming, and tools relevant to statistical modeling and analysis including a high level of proficiency with large databases/data warehouse (Oracle, Teradata) and tools such as SAS / SQ
  • Experience in working on statistical techniques like segmentation, regression, Decision trees, forecasting
  • Intellectually curious/ quick thinker and a thought leader
  • Good data interpretation , presentation skills and communication skills
  • A true team player and collaborator, translating prior knowledge and experience into strong and productive relationships internally and externally
  • Dedicated, enthusiastic, driven and performance-oriented and capable of handling multiple projects simultaneously

Desired Qualifications:

  • Expert in data mining tools - SQL, SAS
  • BI Tools: Tableau, SSR , Excel
  • Knowledge of statistical techniques like – Regression , Clustering, CHAID, Time series Forecasting
  • Deep knowledge of building strategic analysis using vintage analysis , customer profiling , business segmentation
  • Preferred Skills
  • Experience in machine learning techniques
  • Knowledge of Python, R
  • Financial services experience (Credit card knowledge is a plus)
  • Post Graduate degree (M.Tech./M.Sc. or equivalent) in any quantitative subjects like Statistics, Mathematics, Computers or Economics is a good to have.

Skills Required: Sql,Consultant