Nielsen Sports

Senior Analyst Quality (Six Sigma Green Belt trained)

Nielsen Sports
375000 - 425000 P.A.
1-4 Years Full Time

Vacancy: 10 Posted: 2 years ago Applicants: 0
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Job Description

Senior Analyst Quality (Six Sigma Green Belt trained OR Certified)


We are presently looking for a Senior Analyst Quality to join our team.


  • Perform Monitoring & analysis of transactions/correspondence against the quality framework
  • Collate, perform root cause analysis, present KPI data to drive improvements, reduce risk and
  • complaints and contribute to the improvement of customer satisfaction
  • Liaise with key stakeholders and identify gaps and opportunities for improvements and update
  • templates and procedures or SOP in collaboration with Quality Office and Operations Team.
  • Ability to translate analyzed data, information into business reports and share regular business
  • reporting with trends, training needs, process change and opportunities to improve overall customer experience.
  • Plan & prioritize daily, weekly & monthly workloads to ensure the QA targets are achieved.
  • Recommend actions, run initiatives/projects, monitor preventive & take corrective actions to improve business KPI & share developmental programs with agents to ensure quality standards are met month on month.
  • Work collaboratively with the business teams to ensure ideas are incorporated and also able to provide cross-functional team inputs based on audit/analysis outcomes


  • 3-4 years experience with a Bachelor's Degree.
  • Strong knowledge of Microsoft Excel, PowerPoint and Data Management Systems is essential.
  • Ability to gain valuable insights through the strong data/information literacy skill, perform root
  • cause analysis & problem-solving.
  • Must possess technical, analytical, presentation skills with the ability to translate findings into business reports and presentations.


  • Be able to lead projects and participate in cross-functional projects, offering solutions and influencing
  • decisions on key deliverables.
  • Preference will be given to candidates who are Six Sigma Green Belt trained/certified.
  • Display flexibility depending on business needs and organization strategy.

Hyderabad/Secunderabad, Bangalore Rural, Chennai,

Skills Required: Management Systems,Training Needs