Job Description

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A. General Activities :

• To attend telephone calls politely by strictly adhering to telephone etiquette.
• Distributing water bottles to consultant room on daily basis.
• To act as a good liaison officer between the Consultant and the patient.
• To politely answer to all the queries raised by the patients.
• To confirm the appointments on the previous day for booked patients.

B . Pre Consultation Process :

• To welcome the patients with a pleasant smile and wish them.
• To check if the patient is visiting the hospital for the first time or if he has already registered with the hospital.
• To explain and issue tokens for the patients. (Cardiology / Neurology / Oncology OPD)
• To receive the files from MRD for both appointment cases as well as for walk in patients.
• To update the patients about the changes in OP schedule, if any.
• For patients visiting the hospital without appointment, the appointment should be provided as per the availability.
• To dispatch Lab investigation reports.
• The reports will be presented to the guest in a neat and clean envelope.

C. Post Consultation Process :

• To ensure that appointment is booked for next review after completion of consultation.
• To do bed bookings for planned admissions recommended from OPDs.
• Files of patient recommended for admission should be handed over to the Admission counter without delay.
• To follow up patients recommended for High end Investigation and to guide them accordingly.
• To co-ordinate for file movement for multiple consultations and to ensure that the file reaches the right counter at the right time without any delay.
• After a patient completes consultation, he/she will be guided to the billing counter if there are any further investigations to be done.
• To arrange the medical certificates for patients, if requested.
• To raise the Credit / Card / ECHS payment for Consultation Investigations .
• Do the TLC for New patients warm welcome .
• To collect the feed back from the patient through AIFS / Feed back forms .

D. On line Appointments :

• To follow up the appointments booked through ask apollo online consultation.
• To follow the On line booking appointment and communicate them through mail /phone .

Skills Required: Biling,TLC