Airtel

RELATIONSHIP MANAGER

Airtel
Not Disclosed
2-6 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 1
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Job Description

Purpose of the Job:

  • To handle the complete customer life cycle management of corporate accounts on telecom products like Mobile, Fixed Line , Data Service
  • To ensure end to end service delivery for corporate; meeting their requirement as per defined TAT and SLA
  • To front end Corporates and ensure nil escalations
  • To ensure regular service camps / coordinator meets to ensure brand visibility at the corporate as well as customer engagement.

What will you do?

  • To Ensure 100% service level adherence to business processes
  • To increase Collection Efficiency : 0-60 days, 60-90 days
  • To enhance the Revenue enhancement -Churn Control and Upsell.
  • To manager Manage and up sell existing & new airtel products/services to corporate through its life cycle management process thru the partner team
  • Account Relationship index : (will include parameters like Visit Adherence ,Account Dossier , Complaint per customer ,self care,ebill adoption
  • Reduce Suspense by efficient payment posting & virtual account management
  • Track and monitor on corporate revenue performance of different products/services.
  • Drive virtualization through PFH, Self care and Paperless bill media.

Major Challenges :

  • Networking and cross functions skills are essential to develop strong circle of influence across the corporate environment
  • Internally, needs to align direct and indirect function to deliver the desired outcomes based on agreed SLA and Strategy

You are an ideal FIT if you have

  • Strong Analytical skills
  • Very high Excel and financial modeling skills
  • High process orientation
  • Good communication skills
  • Result - Orientation
  • High negotiation skills

Qualification & Experience
Must Have: At least 2-7 years of work experience in Telco /other industries
Must Have: - Graduation/ Post Graduation
MBA/Business Administration in Marketing /Ops

Skills Required: Finance,Accounts,Relationship Management,Key Account Manager


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