Job
Description
Roles and Responsibilities
We as quality analyst will work together to maintain the product quality by rectifying the errors
To avoid the future escalations that affects the quality of the product
When it is about the product quality it also includes the product satisfaction of the customer with 100% accuracy
We audit the calls made by the other teams (Voice process teams) and rectify the errors.
Roles
We are looking for a creative professional who is best at understating the protocols and enthusiastic being a part of team’s success
Responsibilities
We need to be assured that the audits performed has no further escalations
Describing and keeping a note on the number of escalations
Audits are performed by following certain protocols
Understand business requirements and translate to decision and fulfill them
Should be good at handling stress
Should coordinate individually and as a team
Continuously learn and stay current with latest tools, technology, and learning new concept
Requirements
Any Graduate/Post Graduate
Fluent in Hindi/kannada/Telugu,it is added advantage if one knows two languages
Priority for Immediate joiners
Fresher’s with Excellent Verbal Communication Skills (English is Mandatory)
Good interpersonal skills and ability to gel and work well within a team
Good at working with excel sheets, gmail and google documents
Work Experience Required:
Freshers / 6 Months / 1 years of Experience is most preferred
Work location
Bangalore.
Skills Required: Communication Skills,MS Excel,Interpersonal Skills,Verbal Communication,Logistics,Product Quality,Supply Chain Management