Byju's

Quality Analyst

Byju's
Not Disclosed
0-1 Years Full Time
Bangalore, Karnataka, IN

Vacancy: 3 Posted: 2 years ago Applicants: 59
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Job Description

Roles and Responsibilities

We as quality analyst will work together to maintain the product quality by rectifying the errors

To avoid the future escalations that affects the quality of the product

When it is about the product quality it also includes the product satisfaction of the customer with 100% accuracy

We audit the calls made by the other teams (Voice process teams) and rectify the errors.

Roles

We are looking for a creative professional who is best at understating the protocols and enthusiastic being a part of team’s success

Responsibilities

We need to be assured that the audits performed has no further escalations

Describing and keeping a note on the number of escalations

Audits are performed by following certain protocols

Understand business requirements and translate to decision and fulfill them

Should be good at handling stress

Should coordinate individually and as a team

Continuously learn and stay current with latest tools, technology, and learning new concept

Requirements

Any Graduate/Post Graduate

Fluent in Hindi/kannada/Telugu,it is added advantage if one knows two languages

Priority for Immediate joiners

Fresher’s with Excellent Verbal Communication Skills (English is Mandatory)

Good interpersonal skills and ability to gel and work well within a team

Good at working with excel sheets, gmail and google documents

Work Experience Required:

Freshers / 6 Months / 1 years of Experience is most preferred

Work location

Bangalore.

Skills Required: Communication Skills,MS Excel,Interpersonal Skills,Verbal Communication,Logistics,Product Quality,Supply Chain Management


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