Job
Description
BYJUS is the worlds most valuable education technology company. Our unique and personalized learning programs have been created to help students become better and active learners. Pioneering tech-enabled learning since 2015, BYJUS has made learning interactive, interesting and effective. We are looking for people who are really passionate about BYJUS vision of making millions fall in love with learning. As a BYJUITE, you will be expected to drive process adherence, be sales focused and be able to forge long term relationships with our customer
Roles and Responsibilities
Customer Centricity :
- Connect with customers regularly, ensure a seamless & effective experience and help them renew subscription for the subsequent academic year
- Ensure all customer queries are resolved within the agreed SLA
- Own and resolve social media escalation and govern strong processes to fix the gap
Ownership:
- Demonstrate strong sense of ownership for business metrics; Own and deliver conversion/revenue targets month on month
- Showcase bias for action towards delivery of performance metrics (both inputs and outputs)
- Drive organizations renewal goals for the financial year
- Adhere to meeting timelines and maintaining the highest quality standards
Process Compliance :
- Adhere to policies and process as defined by the company protocols and guidelines
- Participate in company planned initiatives with full zeal and passion
- Align with company's mission and values system aiming towards creating one organization culture
- Be flexible and open to a dynamic system of performance management
Desired Candidate Profile
Communication skills : Ability to use good written and verbal communication to drive home the relevant points to both learners and creators
Negotiation skills: The ability to negotiate and network well with effective interpersonal skills and can work across various business functions and influence different stakeholders
Mission Driven: Demonstrates a passion for education and is a strong believer that good education along with good guidance can create an everlasting impact
Functional Competencies
Bias for Action: Ability to own the customers issue and resolve it within the relevant time periods to ensure customer satisfaction
Quick Learner: Willing to learn, unlearn, and relearn. Fast in a high growth dynamic environment
Conscientious decision making: Must be able to visualize the situation from another persons point of view and drive both internal and external communication accordingly .
To apply : Please fill in this Google Doc:
https://docs.google.com/forms/d/12Y0RTTmpu9oOP4Xw96-IFk4zsffZy56KaXGX4nK3DFc/edit?gxids=7628
Skills Required: Sales,Teaching,Retail,Education,Social Media,Performance Management,Verbal Communication,Training,Customer Satisfaction