Job
Description
Title
Product Advisor - Market Development
Role
We are in the business of finding people happiness and consequently somebody who is jovial, mature, results-oriented and cares deeply for our customers will be able to succeed in this role
Product Advisor is responsible for registering people who enquire with us and converting them into premium membership while giving them matchmaking solutions through relationship management and positive approach.
Responsibilities
Working with and supporting the Center Manager and marketing team to generate a continuous flow of enquiries and
walk-ins and converting them into premium memberships at the Centre
1. Handling telephonic and walk-in enquiries at the center
2. Making outbound calls to Shaadi.com members / other enquiry database and offering them
matchmaking solutions
3. Following the defined sales process to convert Enquiries into members
4. Recording all the details of the enquiries in the specified format and entering them into system
5. Getting all the statutory ID and qualification proofs from the premium members and storing it
safely
6. Making required number of calls for following up with Enquiries which are not converted
7. Updating the details of follow-up in the system.
8. Meeting Sales and conversion Targets.
9. Appearing for periodic evaluations.
10. Maintaining various reports related to Sales and Accounts.
11. In case call needs to be escalated, noting details and forwarding it to the seniors.
12. Interfacing with walk-in customers, explaining to them features of Shaadi.com/Centre and
converting them to Premium Membership
13. Maintaining all documentation that pertains to the above responsibilities.
14. Coordinating with the service team to smoothly handover converted members.
Requirements
1. Minimum HSC passed.
2. Male or Female.
3. Extremely presentable with a pleasing personality.
4. Fluent in English & Tamil with a neutral accent.
5. Minimum 6 months of work experience (preferably from Insurance, or Sales experience from
Telecom or Financial sector)
6. Familiarity with the Internet and the usage of computers.
7. High level of empathy.
8. At least average writing skills.
9. Service orientation and listening skills.
10. Handling irate customers.
11. Problem solving and objection handling abilities.
12. Strong local culture sensitivity.
13. Clear diction and clarity in speech