Job
Description
We have an immediate openings for Process Trainer |BPO|
Job Location : Bhopal
Interested candidates can Contact
swapnil.gupta@igtsolutions.com
JOB RESPONSIBILITIES:
- Ensure successful execution of training needs
- Measure program training effectiveness
- Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
- Send reports/MIS to the Operations team on the progress/pending status of activities
- Review content at regular intervals to ensure all updates are incorporated
- Participate in Internal & External Calibrations
- Conduct refresher trainings based on TNI
- Manage Knowledge Check for New Hires & Production Staff
KNOWLEDGE, SKILLS, OTHER ABILITIES-
- Very Strong written and verbal communication skills (English)
- Customer/ Client Handling Skills
- Ability to work during all shifts
- Experience in any product/process/soft skill/up-skilling training
- 1- 5 years of experience in Training (line trainer experience can also be considered )