Job
Description
Skills:
- North America support level of Soft skills
- Willing to work in shifts
- Willing to answer customer calls
- Technically inclined
Roles & Responsibilities:
- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
- Collect information and document SOP, How to Guides etc. for all product and support issues
- Create process or troubleshooting documentation in the support knowledge base
- Ability to learn new technologies quickly.
- Excellent relationship management, customer service and communication skills
Overall Project scope that team will get expose to :
- Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers integrate, deploy and maintain the Okta service.
- Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience.
- Serve as internal and external point of contact on customer issues and ensure they are resolved as expediently as possible.
- Collect information and document SOP, How to Guides etc. for all product and support issues
- Create process or troubleshooting documentation in the support knowledge base
- Ability to learn new technologies quickly.
- Excellent relationship management, customer service and communication skills
Education and Experience
- Bachelors degree or masters degree in Technical Discipline
- Freshers can apply
Location : Bangalore
Only immediate joiners apply!
If interested, kindly drop your resumes on tabita.asade@mphasis.com