Job
Description
Customer Service Associate - Voice process
Roles and Responsibilities
Inbound Call by Customer and solve queries, register complaints.
Proactively keeps up to date on new procedures.
Complete understanding of the platform and process.
Complete ability and empowerment to provide end to end resolution (including online and offline if required)
Complete responsibility of a customer interaction, including liaising with other team members for resolution and follow through (if applicable)
Deliver targeted results measured by customer satisfaction, end to end process effectiveness, efficiency and quality
Desired Candidate Profile
Excellent Communication skills in ENGLISH & HINDI (both)
Computer savvy
Qualification - Minimum 12th pass, any graduate/PG can apply
Home makers, Retired candidates are welcome too
Must have the below for applying -
Personal Laptop/Desktop
Internet connection Broadband 5 MBPS MBP
Operating System - Windows 10 and above
System RAM 4GB
Minimum i3 more than 2.0 GHZ .
Spare phone
Flexible in below
24*7 environment - 9 hours shift- 1 hour break - No fixed shifts needs to be flexible
6 days working - 1 Fixed Off in a week (flexible not fixed)
Perks and Benefits
CTC offered upto 15k
No reimbursement provided for any system/electricity or network
Contact HR at the earliest
SANGEETA DAS: 9903894946
Nazia : 8240074775
Desired Candidate Profile
Perks and Benefits
Kolkata, Ahmedabad, Delhi / NCR, Raipur,