Job Description

• Identify valid inquiries of patients calling and fix an appointment with our Clinics in India.
• Obtains customer information by answering telephone calls; probing them and fix the first consultation
• Ensuring correct information is delivered to patients during their first consultation.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value
• Understand caller’s conditions and empathize with helping them with appointments.
• Informs Patients by explaining procedures; answering questions; providing information.
• Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.
• Basic excel knowledge.
• Call Center Agent Experience is a must
• Respond to patient’s queries via different channels (calls, emails, and chats)

Skills Required: Strong Communication skills,Data Entry, customer Service,Verbal Communication,Informing Custormer Focus