Job
Description
Role Overview:
The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customer. The role also includes achieving targets for up gradation by ensuring regular service follow ups
Key Responsibilities:
Responsible for making outbound calls and regular follow up on leads assigned
Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers
Selling Membership over the phone and achieve the targeted sales numbers & value
Explaining the product features in detail and how to use the packages.
Based on the Customer requirements, encourage them to upgrade / renew the matrimony packages
Address all the issues / grievances of customers and provide the right customer experience
Capture the insights from customer interactions and share it with the internal team
Strictly adhere to the process requirements and take active interest in improving the processes / continuous improvement programs
Languages known : English and Kannada
Education and Experience:
- Graduate in any stream / Awaiting for final year results / With Arrears can also apply
- 0 - 3 years of experience in Telesales / Telecalling / Telemarketing / collections / retention / Domestic BPO / Direct Sales / Telecom / Insurance / BFSI / Credit Card / Customer Engagement process or domain
- Freshers are also welcome.
Good salary package along with monthy incentives.
Interested candidates please feel free to call Sandeep HR @ 9843911959 or Email @ sandeep01.chandran@matrimony.com