Matrimony.com Limited

Opportunity For Telecaller-Matrimony.com-Bangalore(Adugodi)

Matrimony.com Limited
100000 - 225000 P.A.
0-5 Years Full Time
Bangalore, Karnataka, IN

Vacancy: 10 Posted: 3 months ago Applicants: 0
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Job Description

Company Overview:

Matrimony.com Ltd is one of Indias largest consumer internet companies and the most trusted matrimony brand in the world with strength of over 3500 associates in India and abroad. We are India's first consumer Internet Company to get listed with market capitalisation of more than Rs.1200 Crores.

Matrimony.com provides both matchmaking and marriage related services through websites, mobile sites and mobile applications and is also complemented by 130+ company owned retail outlets. Its flagship products are Bharat Matrimony, Community Matrimony and Elite Matrimony in the matchmaking business, with over 5 million active members availing our services.

With a strong leadership in matchmaking, matrimony.com has been expanding into highly unorganised $ 55 billion marriage services Industry. Our goal is to build a billion dollar revenue company as a long lasting institution with a legacy for the generations to come. Our offerings in the marriage services business are matrimonybazaar.com and mandap.com.

Job Title: Service Executive / Sr. Service Executive / Service Specialist

Role Overview:

The Telesales & Service Associate of Bharat Matrimony sells paid memberships over phone to clients who are looking for matrimony alliances. The job is to reach out to various customers over phone, explain them the product & features and deliver value to the customers.

Key Responsibilities :

  • Responsible for making outbound calls and regular follow up on leads assigned.
  • Build a strong relationship / trust with customers by understanding the customer requirements and suggesting the right product to the Customers.
  • Selling Membership over the phone and achieve the targeted sales numbers & value, set quality parameters
  • Explaining the product features in detail and how to use the packages.
  • Understand the Customer requirements, encourage them to upgrade / renew the matrimony packages.
  • Address all the issues / grievances of customers and provide the right customer experience.
  • Capture the insights from customer interactions and share it with the internal team.
  • Strictly adhere to the process requirements

Skill and Competencies required:

Functional

  • Business Knowledge Process Knowledge
  • Product Knowledge
  • Customer Orientation
  • Language skills English / Regional language(Kannada)
  • Telemarketing / Selling Skills
  • Basic computer skills MS Excel, Word

Behavioral

  • Values Integrity / Honesty / Respect
  • Communication Oral & Written skills / Listening
  • Executive Presence
  • Business / Telephone Etiquette
  • Influencing Skills
  • Empathy
  • Self-driven / Initiative
  • Ability to manage stress
  • Willingness to learn

Education and Experience:

  • Graduate in any stream / Awaiting final year result / Graduate with arrears can also apply
  • Minimum of 6 Months 4 years experience in Telesales / Telecalling / Telemarketing / Collections / Retention / Domestic BPO / Direct Sales / Telecom / Insurance / Customer Engagement process or domain
  • Freshers are also welcome

Benefits

  • Statutory Benefits viz. PF, ESI, Bonus, Gratuity, Leave all provided
  • Opportunities to learn and grow with the Company
  • Shifts: General Shifts , Sunday week-off. (only Last Sunday working with compensatory of

Interested candidates please feel free to call Sandeep HR @ 9843911959 or email @ sandeep01.chandran@matrimony.com.

Skills Required: Outbound Calling,Selling Skills


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