NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED

NTT DATA Hiring For Desktop Support - International Voice Process

NTT DATA GLOBAL DELIVERY SERVICES PRIVATE LIMITED
300000 - 350000 P.A.
1-5 Years Full Time
IN

Vacancy: Not Disclosed Posted: 1 month ago Applicants: 2
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Job Description

NTT DATA Services currently seeks a "HELP DESK Associate / Senior Associate to join our team in Bangalore.

Role Responsibilities:

  • Provide L1 and L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone
  • Activities include recognition, research, isolation, resolution & follow up steps.
  • Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
  • Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
  • Sound knowledge of ITIL best practices around Incident & Request Management procedures.

Required Skills:

  • Qualification: Graduate
  • At least 1 to 5 years of experience in an Technical support profile
  • Rotational shifts (24*7).
  • Basic Technical Support skills.

Perks & Benefits:

  • Hospitalization Insurance upto 3 Lakhs
  • Transport Facility available

Skills Required: Networking,Technical support


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