Job
Description
Who We Are:
We are a Digital Customer Experience organization, with comprehensive coverage of IT Services from Traditional Services to NextGen Digital Services. At TELUS International, we focus on lean, agile, human-centered design. We have been in the technology business since 2002, with HQs in California, USA. TELUS International also invests in R&D where innovators, researchers, and visionaries collaborate to explore emerging customer experience tech to disrupt the future.
We are about 35,000 employees working across 35 delivery centers across Asia, Europe, North America & Nearshore in Central America & Canada.
We are focused on enabling Digital Transformation for our customers by driving Innovation & Automation through self-service options like AI Bots, Robotic Process Automation, etc. for hyper-personalized, secure, on-demand, and elastic solutions. Our workforce is connected to drive customer experience in Media & Communications, Travel & Hospitality, eCommerce, Technology, Fintech & Financial services & Healthcare domains.
How we Help you Grow:
Our development programmes are designed to promote technical growth, enhance leadership and relationship skills across individuals. To stimulate your career growth, a vast array of in-house training programs which are listed below, but not limited to:-
- Trending technical skills
- Business domain & customer interaction
- Behavioral & effective communication.
- Transparent work culture to lift your ideas & initiatives at enterprise level & investment to execute successfully.
On floor Responsibilities:
- To be an OSP inventory expert for Access Fiber & Copper Networks who can understand all engineering Design elements of the project with the Customer's engineering elements, Engineering guidelines, and standard practices and create/modify OSP and GIS Inventories.
- Creation and maintenance of the database for all copper and fiber cables, switches, special equipment, Floor Plan, Site Layout.
- Analyze the requirements of the job to determine what steps need to be taken and follow a workflow.
- Interface with and respond to internal and external stakeholders. Communicate with ext external/internal timers to clarify customer needs.
- Collaborate and facilitate on reaching specific goals even when faced with ambiguous situations.
- Deliver on the mandate of deploying transport technologies for the TELUS transport and fiber network.
- Lead by example supporting our onshore variable workforce and offshore partners.
- Good blend of telecom domain and technical skills.
- Knowledge of ISP, OSP, Fiber, Copper & other emerging technologies.
- Good Hands-on Experience on AutoCAD.
- Good Hands-on Experience in Civil design Plans.
- Advanced working knowledge of MMS Office applications & Technical systems.
- Planning Designing of Telecom Passive network for FTTx/GPON technology.
- Good understanding of Optical distribution and last-mile local networks (up to customer premises).
- Good understanding of OSP construction activities.
- Understand design aspects for fiber rollout.
- Strong GIS skills with two or more GIS packages.
- Excellent verbal / written communication skills.
- Design optical fiber cable to commercial and residential premises, multi-dwelling units.
- Expert for FTTP, FTTN, FTTB, FTTC technology.
- Good knowledge of BOQ and BOM.
- Knowledge of Network survey, Reading Design drawings, Trenching, OSP routes & activity.
- Ability to Liaise with Onshore Tech to resolve offshore challenges.
- Good technical skills in Telecom Fiber/Copper Network architecture Planning and Engineering.
- OSP inventory in FMS.
- Adequate knowledge in GIS tools & applications like Spatial NET.
- Basic experience of SAP, Net Cracker, Remedy Ticket systems.
- Identify any related projects and networks created that will be built detailed in the current tactical plan (Network Management Systems, Feeder/Transport Fiber Builds, etc.).
- Drafting and GIS analysis concepts (Deployment of fiber for GPON project aerial as well as underground).
- Knowledge of outside plant design.
- Demonstrated professional oral and written English communications skills.
- Self-motivated works well with minimal or no direct supervision.
- Ability to work effectively in a team environment and collaboratively with other departments.
- Maintain a high level of performance under the pressure of time constraints and a fast-paced changing environment.
- Demonstrated ability in planning and organizing to meet scheduled deadlines. Education.
- 4-year Bachelor's Degree or equivalent experience, preferably in Electronics and Telecommunications. Experience / Background.
- 2-7 years experience in Outside Plant Engineering.
Skills Required: OSP, Fiber Optics, SAP, Net Cracker, GIS, Spatial NET, Telecom.
TELUS International Values:
TELUS International recognizes and embraces the importance of values in our ever-changing workplace.
To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We embrace change and initiate opportunity
- We have a passion for growth
- We believe in spirited teamwork
- We have the courage to innovate
*TELUS International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.
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Noida, Bangalore/Bengaluru