Teamlease Servcies limited

looking For immediate joiners For Customer Service Executive @ Hyd

Teamlease Servcies limited
100000 - 175000 P.A.
0-4 Years Full Time
IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 2
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Job Description

Roles and Responsibilities

  • Make outbound calls to the candidate and motivate them to complete job application.
  • Schedule/reschedule first day of work for the employees and sharing necessary information.
  • Review application form and make sure all the details are filled appropriately
  • Respond to candidates queries over email/text/calls.
  • Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
  • Provide excellent experience to the candidates.
  • Maintaining a quality score of 90% and above throughout.
  • Escalate issues and seek advice when faced with complex issues/problems
  • Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
  • Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
  • Participate in Team building activities
  • Ensure and maintain the security and confidentiality of client data
  • Ensure Customer Satisfaction
  • Respond to candidates queries over email/text.

Subba

venkata.subbamma@teamlease.com

6300766729

Skills Required: Customer Service,Voice Process


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