Job
Description
We are looking for Customer Care Executives that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behaviour.
Customer Focus
- Greeting all the customers and guiding them about Lenskart as a brand and its products.
- Build sustainable relationships and engage customers by taking the extra mile
- Being dedicated to customer satisfaction and resolving any concerns that the customer has.
- Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
Building Relationship
- Connect with the customers through Call / E-Mail / Chat /Social platforms to provide the best possible resolution.
- Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
- Take a customer-focused approach to handle complaints and escalations.
Location:
- In office (at Delhi)
- Work from office only
Interested candidates can share their profiles at sanjeev.kumar@lenskart.in/Call - 8076170239
Noida, New Delhi ( Mohan Co-operative)