Morningstar

Language Specialist

Morningstar
Not Disclosed
1-5 Years Full Time
Mumbai, Maharashtra, IN

Vacancy: 1 Posted: 2 years ago Applicants: 2
Share via

Job Description

Apply Through URL Link: 👉  CLICK HERE 

 

The Role:

The Managed Investment Data Team requires a Language Specialist to manage a high volume of outreach, make outbound calls, connections with decision makers at investment companies, and improve and enrich our data collection. In this role you will improve and build relatioanship with providers, demonstrate Morningstar capabilities and quality, and return the voice of the clients to the global data teams. In this role you will join our data team with an initial focus on mastering our internal applications and tool for our direct outreach processes. Once mastered, you will create outbound campaigns using email and/or phone calls to gather and update data in our platform/databases. This position will be with Managed Investment Data (MID) team based in our Mumbai office.

Responsibilities:

  • Outbound calling, using scripts to convince fund companies/providers to provide data on their managed investments
  • To consistently perform effective outbound calls on daily basis in line with targets provided
  • Should be able to explain clients our products and services
  • Provide accurate and appropriate information in response to customer inquiries and questions
  • Update and maintain customer/potential customer databases
  • Demonstrate a high sense of ownership of the process
  • Collaborate and work with external/internal teams to develop and improve processes, tools and methodologies
  • Manage/Support projects focused on enhancing our database in order to meet changes in our industry and client s needs. This includes business analysis on market trends & regulatory changes & liaising with associations or working groups in order to design data collection plans & bring back the voice of the client.
  • Monitor competitor behaviour, trends and services in order Morningstar are well placed to act on any opportunities that may arise.

Requirements:

  • C1 or C2 Level Certified in German or French language is a must.
  • Proficient in Reading, Writing and Speaking German or French language.
  • Proven track record of making high volume of outbound calls daily with a sense of ownership and accountability to achieve the set targets.
  • Solid understanding of the investment management industry.
  • Ability to demonstrate client centric approach.
  • A minimum of 2 years of experience in Finance/BPO/ KPO & client relationship management role.
  • Passionate to learn investment related information and applications.
  • Knowledge on Hedge Funds/Separate Account vehicles and their handling in the market will be plus.
  • Ability to work as an Individual contributor and as part of a team
  • Has good analytical, problem solving and negotiation skills
  • Adaptable, Self-motivated and energetic individual
  • A bachelor s degree or equivalent is required.
  • Flexibility to work in shifts.

Skills Required: BPO,Business Analysis,Data Collection,Outbound


JOBS BY CATEGORY