Mphasis Ltd

L1 - Technical Support - Voice

Mphasis Ltd
Not Disclosed
0-1 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

Job Location;-Bangalore Whitefield

Shift Timing

24/7 Rotational shift and 2 WO any 2 days of the week.

Eligibility Criteria

  • Any bachelor degree (completed or completing within 6months) with relevant experience
  • Good command over English (Spoken/Written) & Hindi (Spoken)
  • Basic computr hardware knowledge

Responsibilities

The tasks of these Engineers could include one or more of the following:

  • Must possess the zeal to demonstrate Customer First culture in every interaction
  • Ability to troubleshoot and fix Hardware/ Networking/OS related queries over the phone
  • Ability to provide solutions to customers that may involve selling the customer a product or service to fix the issue.

Knowledge and skills:

  • Active demonstration of Self-Time and Task Management.
  • High Levels demonstration of Interpersonal & communication skills, with multiple internal and external stakeholders
  • Should demonstrate good analytical/logical approach on troubleshooting for resolving Hardware & Software issues
  • Should have excellent CRM skills, Email/Chat Etiquettes, Customer First mindset is required
  • A+ , N+, MCSA, MCSE Technical certifications would be added advantage

Skills Required: Technical Support, MCSE, Technical Support


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