Mphasis

KNOWLEDGE ANALYST (WFO)

Mphasis
Not Disclosed
1-2 Years Full Time
Bangalore, Karnataka, IN

Vacancy: 1 Posted: 1 year ago Applicants: 2
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Job Description

The Knowledge Management Analyst is responsible for creating and updating best-in-class documentation for the knowledge management team. The ideal candidate has strong technical writing skills. He or she possesses the ability to quickly learn new technological concepts and then is able to explain these concepts in easily understood manner.

Responsibilities:

  • Create technical documentation for multiple audiences.
  • Follow knowledge management best practices.
  • Promote knowledge management to other areas within the company.
  • Translate complex documentation into basic terms.
  • Make updates to existing knowledge and take action based upon SME feedback.

Experience Required:

  • Experience 1 or 2 years minimum
  • Experience in Enterprise IT industry
  • Experience in Knowledge transfer and continuation Process
  • Content Management (Curation, Tagging, lifecycle management etc.,)
  • Experience in Technical Content Audits and Reporting

Knowledge and Skills:

  • Understanding of Knowledge Management best practices
  • Strong Communication skills
  • Basic knowledge on search engine optimization
  • Must have ability to communicate to multiple audiences
  • Ability to communicate complex issues in laymans terms
  • Ability to work with shifts (24/7) in workload and short timelines
  • Detail oriented - strong attention to grammar and format
  • Technical writing and or documentation experience
  • Ability to multi-task
  • Ability to think critically by using logic and reasoning to identify the strengths and weaknesses of potential solutions
  • Understand Consulting business processes
  • Domain Exposure (e.g., Datacenter, Cloud or any Emerging technology)
  • Excellent interpersonal skills approachable
  • Stakeholder handling

Work Location: Bangalore

Immediate joiners are preferred.

If interested, send your resumes on tabita.asade@mphasis.com

Skills Required: Technical Writing,Knowledge Services


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