Job
Description
Roles and Responsibilities
- Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
- Track and control documents to ensure TAT of claims/cards as per SLA.
- Feedback from Insurers and Corporates.
- Additional revenue opportunities from existing Corporates.
- Respond to queries from the employees of the corporate through e-mails & phone.
- Maintain weekly reports on claims and queries and the TAT of the same.
- Escalate issues as per the escalation matrix.
- To attend to any other assignments assigned to you from time to time.
- Planning and supervising changes and managing the daily operations of customer service.
- Setting up and meeting performance goals and targets. Maintaining current knowledge of industry new developments, productions, and involvement in network communication.
- Recording statistics, performance levels and feedback of clients and preparing the reports. Reviewing the staffs performance, determining training needs and scheduling training sessions.
- Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned departments to settle the query.
- Resolving escalations from other departments Responsible to monitor Key performance Indicators Responsible for corrective and Preventive action Responsible to ensure Inspection and Correct response to the customer calls .
- To liaison with major Corporates / Insurer for ID card issues, Claim related issues, Cashless authorizations, Endorsements and Renewal of policies Corporate Presentations.
- Track and control documents to ensure TAT of claims/cards as per SLA. To ensure that TAT of ID cards and claims for designated Corporate are within the parameters defined.
- Retention of clients.
Interested candidate with relevant experience, kindly share updated CV at Manisha.p@fhpl.net or simply apply to this job.