FAMILY HEALTH PLAN INSURANCE TPA LTD

Key Accounts Manager - Client servicing

FAMILY HEALTH PLAN INSURANCE TPA LTD
Not Disclosed
0-5 Years Full Time
Pune, Maharashtra, IN

Vacancy: Not Disclosed Posted: 2 years ago Applicants: 1
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Job Description

Roles and Responsibilities

  • Receive and check claim documents for completeness and advice employees regarding pending documents, if any.
  • Track and control documents to ensure TAT of claims/cards as per SLA.
  • Feedback from Insurers and Corporates.
  • Additional revenue opportunities from existing Corporates.
  • Respond to queries from the employees of the corporate through e-mails & phone.
  • Maintain weekly reports on claims and queries and the TAT of the same.
  • Escalate issues as per the escalation matrix.
  • To attend to any other assignments assigned to you from time to time.
  • Planning and supervising changes and managing the daily operations of customer service.
  • Setting up and meeting performance goals and targets. Maintaining current knowledge of industry new developments, productions, and involvement in network communication.
  • Recording statistics, performance levels and feedback of clients and preparing the reports. Reviewing the staffs performance, determining training needs and scheduling training sessions.
  • Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned departments to settle the query.
  • Resolving escalations from other departments Responsible to monitor Key performance Indicators Responsible for corrective and Preventive action Responsible to ensure Inspection and Correct response to the customer calls .
  • To liaison with major Corporates / Insurer for ID card issues, Claim related issues, Cashless authorizations, Endorsements and Renewal of policies Corporate Presentations.
  • Track and control documents to ensure TAT of claims/cards as per SLA. To ensure that TAT of ID cards and claims for designated Corporate are within the parameters defined.
  • Retention of clients.

Interested candidate with relevant experience, kindly share updated CV at Manisha.p@fhpl.net or simply apply to this job.

Skills Required: Client Handling,Client Servicing


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