Job
Description
1. Interface with customer on handset related issues and troubleshoot
handset defects Cnversant in assembly /dissasy of smartphones (unibody/
duo body)
2. Repair handsets up to L2 level which involves changing LCD, speaker,
mic, Camera, PCB swap and repairs such as charging connector
replacement, audio jacks replacement etc
0 - Maximum 4 Years
- Skills & Competencies :
1. Customer focus
2. Good communication skills
3. Problem solving
4. Spares operations knowledge
5. Handset repairs knowledge of CRM systems
Role : Associate/Senior Associate -(NonTechnical)
Industry Type : Telcom, ISP
Functional Area : ITES, BPO, KPO, LPO, Customer Service, Operations
Employment Type : Full Time, Permanent
Role Category : Voice
Skills Required: BPO,Troubleshooting, customer Service,CRM,OPERATIONS,KPO,ITES,Associate,ISP,LPO,Telcom,Senior Associate -(NonTechnical)