Job Description

Interact with customers on handset related issues
Troubleshoot handset defects
Handle handset related queries
Record job entry in Customer Relationship Management portal
5. Upgrade software of handsets
Assemble / dismantle smartphones (unibody/duobody)
Repair handsets by changing screen, speaker, mic, camera etc
Repair handsets by PCB swap, charging connecter replacement etc
Deposit of cash collected through service
10. Verify handsets for exchange

0 - 4 years

• Skills & Competencies :
  1. Knowledge of spares operations
  2. Knowledge of CRM Systems
  3. Communication skills
  4. Problem Solving skills
  5. Handset repair skills
  6. Customer Focus

Skills Required: Troubleshooting,Maintenance,ISP,IT Software - Application Programming,Datawarehousing,Security,Technical Support Engineer,Telcom