Amazon Development Centre (India) Pvt. Ltd.

Italian Language Opening in Amazon Delhi

Amazon Development Centre (India) Pvt. Ltd.
Not Disclosed
0-5 Years Full Time
Delhi, Delhi, IN

Vacancy: Not Disclosed Posted: 2 months ago Applicants: 25
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Job Description

1. External job title:

Seller Support Associate Italian

Location: Delhi NCR (Permanent work from home)

Shifts: 24*7 shifts and rotational week offs

DOJ: 9th August

2. External Job Description

  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

3. Basic Qualifications

  • Education: 3rd level qualification – Graduation
  • English & Italian - written and spoken proficiency.
  • 6 + months experience within a customer service /contact center environment would be an advantage
  • Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox

4. Preferred Qualifications

  • Business acumen in areas of e-commerce and retail is advantageous
  • Process improvement awareness and experience
  • Enthusiasm and strong self-motivation.
  • Strong prioritization and time management skills, with a high degree of flexibility.
  • Ability to embrace constant change with flexibility and good grace.
  • Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
  • Demonstrates effective communication, composure, and professional attitude
  • Exemplary performance record, particularly with regard to quality & productivity

5. Internal Job Description

  • Demonstrates effective, clear and professional written and oral communication.
  • Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
  • Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
  • Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
  • Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
  • Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
  • Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

Skills Required: Italian Language,Italian Language Expert


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