Job Description

• Respond to and solve help desk queries and provide technical support over the phone and remote for both hardware and software issues.
• Managing all user queries related to Endpoints, Printers, Internet, Network Storage and Wi-fi and resolving within given TAT
• Managing and troubleshooting IP phone and IPPBX related issues and escalating the same to vendor if required.
• Documenting user acceptance and handover letters for assets and documenting policies and procedures
• Ensuring overall system, PRI and ISP uptime and availability
• Liaising with 3rd party vendors, IT providers, etc. for specific requirements on the support and the hardware procurement
• System monitoring and maintenance including configuration & security management, hardening and system upgrades
• Preparing MIS of the Inventory / User requests
• Candidate should be willing to travel and visit the branches at his region level.
• Maintaining PAS / Access controller for 100% uptime.

Experience & Education:

• 0-2 years of experience
• Preferable B Tech

Skills Required: Technical Support Configuration