Dell Technologies

IT Service Operations Analyst

Dell Technologies
Not Disclosed
1-2 Years Full Time
Bangalore, Karnataka, IN

Vacancy: Not Disclosed Posted: 1 year ago Applicants: 0
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Job Description

IT Service Operations Analyst

Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.

Join us as a IT Service Operations Analyst on our Connectivity/IoT Digital Engineering Team team in Bengaluru, India (or Remote - India KA) to do the best work of your career and make a profound social impact.
What you’ll achieve
As an IT Service Operations Analyst, you will ensure holistic support, proactive monitoring, and overall health of IT applications, IT tools, infrastructure (hardware, data, software), security, information access, system performance and data integrity. You will also work with other IT groups, vendors and business units to lead, monitor and resolve system outages.
You will:
• Troubleshoot low-to-moderate technical problems within acceptable service levels, often with assistance from teammates
• Communicate within functional teams to provide problem resolution updates
• Utilize internal resources and teammates to investigate technology and comprehend procedures
• Monitor and react to output from tools and systems and apply this information to process improvement projects

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • 1 to 2 years of related experience with technical aptitude.
  • Debugging experience with Java/J2EE technologies, including Spring (Spring Framework and Spring Boot), Hibernate, microservice, Web Application/Web Services with JBoss & WebSphere, Restful Webservices.
  • Able to use advanced debugging techniques including analysis of heap/thread dump files, tracing, and performance tuning and monitoring
  • Proficiency with Unix/Linux and one or more relational databases.
  • Proven ability to effectively troubleshoot program errors andfluency in English.
    Desirable Requirements
  • Good knowledge in monitoring systems like Catchpoint, Splunk, Zabbix, etc.
  • ITIL Foundation or higher.


 

Skills Required: Java,Catchpoint


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