Job Description

Job Detail

• Learn and use groundbreaking technologies.
• Apply advanced troubleshooting techniques to provide unique solutions to our customer's individual need.
• Leverage your experience to provide feedback to the team on how to improve our service.
• Drive customer communication during critical events
• Provide support and resolving technical issues via emails/ phone and other electronic communications.
• Build credibility and trust with the players by empathizing with their problem in words, proactively understanding their needs and responding promptly there by obtaining high quality / Csat score for the work performed"

Required Experience

• 6 months - 4 years of customer service experience through Phone, Email and chat.
• Experience in gaming / tech support will be added advantage.
• Excellent oral and / or written communication skills
• Customer service experience with strong customer focus.
• Excellent team player with experience and passion for gaming "

Skills Required: Communication Skills,Assisting Customers,Technical support,Troubleshooting,Customer Service,CSAT